Support

On-line Support

All customers have access to our self-service customer support portal enabling them to submit and track any technical queries as well as access to an on-line searchable knowledge database. The support portal includes training videos, electronic manuals, implementation guidelines and more.

Email and Telephone Support

Clients have unlimited email and telephone access to our support desk during office hours (8am to 5pm PST). Outside of business hours, customers can submit cases and support requests through the online support portal or through e-mail.

Software Updates
 

Customers under the service and maintenance agreement are entitled to regular software updates which include incremental features, bug fixes, and patches.

Interactive Training

Aquatic Informatics offers extremely effective and highly interactive training seminars which allow clients to go through step-by-step training with a customer support specialist.

On-site Training

Aquatic Informatics offers optional full on-site training specific to your organization. On-site training includes customized content, planning and design and mentoring.

Custom Integration

Aquatic Informatics provides specialized project managers dedicated to assisting an organization with custom implementation projects or enterprise level integrations.